Request support

Share the problem, where it happens, and how it affects you. The estimate is only a guide, and sending a request is always free.

What standard support includes

Active paid terms include account and licence access, documented installation and configuration, reproducible first-party defects, supported compatibility and upgrades, security triage, and clarification of documented behaviour. The standard first-human-response target is two UK business days once sufficient diagnostic information is available.

Custom development, bespoke migrations, implementation, architecture consulting, training, unrelated infrastructure performance, hosting failures, unsupported versions, and undocumented third-party integrations require a separate written quote. Defect and responsible security reports remain welcome even without an active paid term.